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Friday, April 6 • 8:00am - 8:46am
States of Implementation Roundtable 10: Winning Tactics for Helping Health and Human Services Agencies Engage with Citizens

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Citizens expect to interact with government agencies on a digital platform in the same way they interact with shopping websites or social media employing easy to use applications.  Agencies gain trust and engaged citizens when they provide a good customer experience within their online interactions.  Faced with rising caseloads and static resources, agencies need to invest in new service delivery models.  Agencies must shift citizen interactions from a heavily brick and mortar in-person experience to a more self-directed model using digital channels including responsive online portals and mobile devices.  

Please join this session and learn how, through public-private partnership, a government agency and
a solution provider, like IBM Watson Health can work together to design a delightful citizen engagement solution that provides efficiencies in delivering health and human services programs.

avatar for Claire McLoughlin

Claire McLoughlin

Principal Offering Manager, Government Health and Human Services, IBM Watson Health
Claire McLoughlin is a principal offering manager for Watson Health Government Health and Human Services offerings, responsible for understanding the unique challenges of our clients and developing a set of differentiated offerings to align with our customers’ strategic priorities... Read More →

Friday April 6, 2018 8:00am - 8:46am PDT
Key Ballroom 7-8 & Foyer