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Thursday, April 5 • 1:30pm - 2:30pm
Meet the Innovators Working Lunch Roundtable 8: Technology is Not the Answer: How Human Service Agencies are Doubling Capacity Without Technology

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How many times have you invested in a technology solution to make the pain go away, only to find out the pain gets excruciatingly worse with each passing day post implementation? While technology is sold as the cure-all for serving more clients and delivering vital services to citizens faster, without first redesigning our service delivery pipelines it often leads to false hope, wasted dollars and broken
promises, setting HHS and IT leaders and teams up for failure from the beginning. Agencies gamble hundreds of millions of dollars on new systems for a 50% chance to make a 5% improvement, yet the simple truth is technology cannot be the solution, because it is not the problem.

During this roundtable, attendees will learn how 17 human service agencies from across the country have increased capacity by up to 130% while serving families 70% faster and more accurately with no significant investment in technology. Two human service agency leaders will share their first-hand
experience, including why they chose process redesign to increase capacity rather than a technology solution and how it has impacted their agencies’ overall operations and performance.

Attendees will be challenged to think differently regarding technology and the role it plays in helping organizations improve performance, learn where to look instead to find similar improvements, and how they, too, can realize these significant gains before they make a costly technology mistake.

avatar for Leo Ribas

Leo Ribas

Partner, Change & Innovation Agency
Leo began his career with the Washington State Department of Social and Health Services (DSHS) and held various direct service, policy, and leadership positions.As the Director for Community Services, he managed Washington's public assistance system (60 field offices, 3,000 staff... Read More →
avatar for Blake Shaw

Blake Shaw

Senior Partner, Change & Innovation Agency
In early 2000 Blake served in the Missouri Governor’s office, where he oversaw the improvement efforts for Social Services, Mental Health and Senior Services.Watching human services demand continue to rise and budgets continue to fall, he abandoned legislative and policy strategies... Read More →

Thursday April 5, 2018 1:30pm - 2:30pm PDT
Tilghman (3rd Floor)